ukok's Privacy Policy

When you create an account and use services on ukok, we collect various types of information. This information helps us provide you with the best service, keep your account secure, and improve your betting experience.

1.1 Information You Provide Directly

Information you give us directly:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport details (for KYC verification)
• bKash, Nagad, or Rocket mobile banking number
• Login credentials (username and encrypted password)

1.2 Information Collected Automatically

When you use our site, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Time of site access and session duration
• Log of pages visited
• Betting history and transaction details
• Data collected from cookies and similar tracking technologies

ukok does not sell your personal information or share it with third parties for commercial purposes. However, in certain circumstances we may need to share information on a limited basis.

3.1 Service Provider Partners

We work with trusted technology and payment partners to operate our platform. Only the information needed for each partner to carry out their specific task is shared with them. They are contractually bound to meet our privacy standards.

• Payment processors (bKash, Nagad, Rocket gateway services)
• Identity verification service providers
• Technical infrastructure and cloud service providers
• Fraud detection software providers

3.2 Legal Obligations

We may be required to disclose information under applicable laws in Bangladesh or in response to lawful requests from courts, government authorities, or regulatory bodies. In such cases we provide only the minimum information necessary.

ukok uses industry-standard technology and processes to keep your personal information secure. Our security framework is multi-layered and continuously updated.

• SSL Encryption: Our entire platform uses 256-bit SSL encryption technology, which encrypts all data exchanged between you and our servers.
• Password Hashing: Your password is never stored in plain text — only an advanced cryptographic hash is kept.
• Two-Factor Authentication (2FA): An additional security verification step when logging in and making withdrawals.
• Restricted Access Policy: Only authorised staff can access the information they need; all access is logged.
• Regular Security Audits: Security assessments are conducted regularly by third-party experts.
• DDoS Protection and Firewall: Advanced network security measures to protect the platform from external cyber attacks.

You have certain important rights regarding your personal information. ukok respects these rights and responds as promptly as possible.

• Right of Access: You have the right to know what information we hold about you. You can request this information at any time through our support team.
• Right to Rectification: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, provided it does not conflict with a legal obligation.
• Right to Object: You can object at any time to your information being used for marketing communications.
• Data Portability: You have the right to receive a structured copy of your personal information.

To exercise any of the above rights, contact our support team via live chat or by emailing [email protected]. We generally respond to your request within 30 business days.

All financial transactions on our platform are processed through bKash, Nagad, and Rocket. We pay special attention to keeping these transactions secure.

• All financial transactions are completed through SSL encryption.
• Payment information is never stored directly on our servers — processing is completed within the secure systems of the payment gateway provider.
• A record of every transaction is stored securely and can only be viewed by the verified account holder.
• The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳1,000 — every transaction is recorded in a secure log.
• If a suspicious transaction is detected, we temporarily suspend the account and contact you.